As professors Hirotaka Takeuchi and John Quelch stated in their famous Harvard Business Review article, “Quality is more than making a good product,” emphasizing that in manufacturing, excellent customer service and support are just as crucial as the product itself.
How Agentic AI Improves Customer Service and Support in Manufacturing
Related Posts
Fluke CalStudio Software
Fluke Corporation announced CalStudio, a software-as-a-service (SaaS)-based solution that transforms the way calibration labs operate by centralizing knowledge…
Digital Twins: Elevating Manufacturing Standards and Reducing Errors
Digital twins, once a concept of speculative fiction, are now essential in manufacturing and quality control. These virtual…
The Power of Purpose: How to Link Quality to Organizational and Personal Values
Jim Mayer, the Manufacturing Connector, explains how culture starts at the individual level, offers an example of culture…