Klarna is experimenting with one of the more uncommon uses of generative AI we’ve seen in product as of late: letting customers speak directly to an AI-powered version of its CEO, Sebastian Siemiatkowski. The new feature allows customers to call a dedicated phone line and speak to the AI CEO to share feedback, ideas, or Read more »
The post Meet the new AI CEO: Klarna’s bold customer feedback loop bet appeared first on Mind the Product.
