The Ultimate Guide to Getting People to Take Responsibility At Work

Much of what we do today relies on other people — other people who don’t work for us. Whether it was as part of a project or another professional interaction, I’m sure you have met colleagues who aren’t taking responsibility at work for their tasks.

It’s a pain to work with coworkers who won’t step up. It means your job turns into micromanaging, spoon feeding and generally running around after people who probably earn quite enough to be operating in a more professional manner.

It takes up a lot of time too: time that could be better spent doing your own job.

If this sounds like your work environment then there are things you can do to change it. In this article we’ll look at:

• 7 reasons why people don’t take responsibility for tasks
• How to deal with people who are lazy
• How you can influence the culture of the office so that taking responsibility becomes the norm.

Ready to learn about how to help your colleagues to step up? Let’s go.

I should say now that changing behavior is hard work. However, there are some fool-proof strategies coming up that you can start putting into practice today.

Why don’t people take responsibility for their actions?

Unfortunately there isn’t a clear cut answer to this. There could be any number of reasons why someone isn’t taking full responsibility for their tasks, even if their job description says they should.

You’ll have to have a conversation with them about their performance to try to uncover why they aren’t pulling their weight on the team.

Here are 7 reasons for people shirking their workload and what you can do about it.

#1: They have never been given responsibility before so they don’t know what to do now they have it.

You can: Be clear that they are responsible. Tell them that they have the authority to make decisions and in what situations.

A roles and responsibilities document or a RACI matrix can help with this. Once they have signed up to their job description and the responsibilities that brings, hold them accountable. You might be pleasantly surprised by their change in attitude once they know what is expected of them.

#2: They don’t have the skills to do the work.

You can: Find out if they are struggling. Maybe the work is too hard or too complex for them to manage alone.

If they don’t have the skills to complete their tasks it will look like they aren’t taking fully responsibility but actually they can’t. Offer training if necessary, or organize some mentoring for them.

The worst case scenario involves removing them from your project team and replacing them with someone who can do the job.

It is also worth looking into the Situational Leadership model if you aren’t familiar with it. It is based on assessing the Skill (ability) and Will (attitude) of the people on the team and changing your management style accordingly.

People who are willing but lack the skill are keepers — you can coach them through their tasks or offer them training. Then hopefully they will take responsibility for future similar activities.

#3: They don’t know how to manage their time or tasks.

You can: Help. Everyone can learn how to manage their time and their workload. You are probably quite good at it and have a lot to offer: developing your team is also part of the project manager’s responsibility.

The difficulty here is that it’s embarrassing to admit that you are not. Therefore you might have to guess that this is the real reason why they aren’t stepping up.

#4: They don’t have the time.

You can: Help them focus. This is a different problem to the one above. In this situation they have their “normal” work to do and they don’t have the time to take on tasks for you as well.

They need help defining their priorities so they aren’t spending time on low priority work when they should be doing high priority project tasks. Think about how you can help them with time management.

You may have to involve their line manager or the other people giving them tasks as you can’t just waltz in and say your work is more important. Prioritize everything together and if your work doesn’t come out on top then you’ll have to manage around that decision.

#5: The work is too easy or they think it is boring.

You can: Find ways to make work more interesting or appealing. People who don’t take their project work seriously or don’t want to engage with you or their tasks lack the will to work on what you have allocated to them.

Making it more challenging by giving them responsibility might actually make it better for them.

#6: They never signed up to the plan and they think it’s unrealistic.

You can: Avoid this situation by letting people set their own deadlines. Or at least negotiate the deadlines with them — don’t impose deadlines on people.

There’s more in this article about how to manage your project plan when your team doesn’t believe in the schedule.

#7: They don’t trust or respect their colleagues.

You can: Panic (just a little bit, away from anyone who will see you) because this is a difficult situation to resolve. If the team doesn’t get on because there is baggage and a general feeling that there’s no point in working together because their colleagues are losers, then that’s a challenge.

You probably won’t have the full history of what has gone on. Focus on building good relationships between individuals and let the team come together as a team later.

You’ll also have to get to the bottom of why there is no respect: what is it exactly that individuals have done that has made the respect inherent in the workplace disappear?

Finally, there’s one other reason why people might not be doing what you need of them at work: laziness.

Dealing with laziness

So what happens if you think they are lazy?

You can: Take a stand. Fortunately I rarely have to work with people who can’t be bothered. That lack of commitment is a problem for me, so I would be putting them under formal performance management (or asking their manager to do it).

Their options are shape up or get out. Your team is too busy to carry someone who doesn’t want to be there.

Oh… and breathe! This is a really difficult ‘people’ situation and you might need your own support, like a mentor or a trusted colleague, to handle it.

That explains some of the reasons why people might fail to step up on the team. Now let’s look at more things that you can do about it.

6 Ways to influence your team to take more responsibility

1. Make it easier to work together than work separately. Use collaboration tools, shared network drives, email distribution lists. Get everyone on them using them correctly.
2. Reward sharing/collaboration by calling it out and thanking people for their efforts to work together.
3. Team building that focuses on explaining what other people actually do. When you don’t understand your colleagues’ jobs it is too easy to believe they do nothing all day but create problems for you. Here’s a bingo game for work that you can use as a gentle way into team building.
4. Get everyone to sit together. Move desk allocations around so the people who work together the most sit closest to each other.
5. Set up a shared conference call facility and encourage them to use it. If they don’t, call them out on it: “No one used the conference call number this week, didn’t you have anything to talk about?”

Thinking that’s only 5? Here’s the next one… it’s a biggie.

Work together to set the deadline

Finally, here is a technique I learned from Get-It-Done Guy (a great resource, if you don’t know him already).

Work together to set the deadline. Let’s say that Emily is going to prepare an options appraisal by Wednesday. She agrees to that. You book a meeting for Wednesday afternoon. You say, “If you’ve already sent it to me by then and I don’t have any questions, we’ll cancel that meeting.”

Emily then has an incentive to do the work by the deadline and get the meeting canceled.

If she doesn’t deliver, you hold the meeting and use it to work with her or stand over her until you get what you want. This is not the ideal use of your time (or hers) but at least you get what you want by the deadline and it doesn’t hold you up.

If she does deliver, cancel the meeting and everyone is happy.

I really like this approach and am looking forward to trying it out. Luckily for me, I don’t work with very many flaky people so I might have to keep this technique in reserve until I really need it.

Enable responsibility, not passivity

Be responsible for helping people take responsibility. I’ve been in meetings where someone asks me for a progress update when the person doing the work is sitting next to me. I’ve been copied in on emails where the sender is asking me to ask someone else a question and then copied in the person who will answer the question!

Facilitate responsibility by not rising to these situations. It also helps break down silos because you force the right people to speak to each other.

When people look at you for the answer, pass it on. “Adam, that’s a question for you.” Don’t micromanage, because that is what they are looking for.

If you aren’t sure about how to give clear directions and delegate work, read this guide on how to delegate tasks.

Take it further: More tips (video)

Did you know that we have loads of useful videos over on Facebook? I respond to queries that people have asked in my Facebook group or on email, and share good practices for managing your projects.

Check out the video below. We talked about how to hold someone accountable for their tasks and also:

• How to make risk management more than a paper exercise
• Whether your should take your PMP exam now or wait for version 6 to come out

And I shared a book of the week recommendation.

Join the Project Management Cafe Facebook group. If you can’t watch one of the live broadcasts, the videos are all recorded and available to watch later.

(18 minutes, safe for work)

Further reading

Tom Kendrick’s book, Results Without Authority is very good on influencing and how to make people do things when they don’t work for you.

Stever Robbins, the Get-It-Done Guy, is the author of Get-It-Done Guys 9 Steps to Work Less and Do More. Read my review of his book here (short review: one of my all-time favorites on productivity and time management).

Pin for later reading:

This article first appeared at Rebel’s Guide to Project Management