Browsing Tag
customer retention
19 posts
Finding momentum when the roadmap is quiet
There’s a rhythm most product marketers know too well. One quarter, it’s go time with a high-stakes product…
Sunday Rewind: How to face the challenges of customer retention
This week’s Sunday Rewind is a 2022 article on strategies for customer retention. It starts with the fundamentals…
Retention is the new growth: Unlocking the power of the PMM–CS partnership
Customer acquisition costs are higher than ever, and still climbing. The era of chasing market share at any…
Price Increase Announcement: Announce Price Changes the Right Way
Let’s face it, nobody likes a rate increase. But sometimes, to continue providing value and growing, companies need…
Fat, juicy & free: The freemium growth formula
There’s nothing like starting your day with a fresh cup of coffee in one hand, mindlessly scrolling through…
Deep dive: Creating effective retention strategies
There’s a metric that often separates the good products from the great ones: retention. While acquiring new customers…
9 Customer Experience Software to Improve Customer Satisfaction
Customer experience (CX) is central to product management and the success of your SaaS platform. It can help…
8 Customer Lifecycle Management Best Practices
Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime…
The 10 Dysfunctions of Product Management and How to Overcome Them
What are the 10 Dysfunctions of Product Management? In short, these are the 10 common problems that most…
Customer Experience Management vs Customer Relationship Management
Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are…
