Browsing Tag
customer churn
3 posts
What is Revenue Churn and How to Prevent It
The first time I saw a deal with negative revenue churn, it stung. For product managers and growth…
How to Identify and Fix User Frustration in SaaS
User frustration is the precursor of churn. And when left unmanaged, your business will end up bleeding more…
16 SaaS Account Management Best Practices
Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With…
