Browsing Tag
customer
14 posts
Sunday Rewind: How to face the challenges of customer retention
This week’s Sunday Rewind is a 2022 article on strategies for customer retention. It starts with the fundamentals…
Sunday Rewind: How to find out what your customers want by Janet Bumpas
This week’s Sunday Rewind is a 2023 ProductTank Oslo talk, in which product consultant and coach Janet Bumpas…
Why you should ignore your loudest customers
Learn how to prioritise product development by focusing on the right customers—not just the loudest ones. Discover strategies…
Innovative customer retention strategies in a digital-first world
Explore digital-first strategies to boost telecom customer retention with personalisation and proactive engagement. Read more » The post Innovative customer…
Deep dive: Creating effective retention strategies
There’s a metric that often separates the good products from the great ones: retention. While acquiring new customers…
How behavioral economics can improve product strategy
Learn how to use behavioral economics to design engaging, habit-forming products that boost retention and growth.. Read more » The…
Users engage with only 6% of product features: Product benchmark findings
With the move to subscription-based licensing, it’s more important than ever for users to see the value of…
5 lessons I learned after conducting 100+ customer interviews
Discover key tips for conducting effective customer interviews, exploring real customer needs, and analyzing qualitative data to improve…
Are you really understanding your users or going through the motions?
Let’s talk to our users Product folks are more excited than ever about talking to users. Even before…
Sunday Rewind: Sense & Respond: The farm awakens by Jeff Gothelf and Josh Seiden
This week’s Sunday Rewind is a keynote from #mtpcon San Francisco 2017, in which Josh Seiden and Jeff…
