Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI’s acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast. Key takeaways“You’re not selling users anymore. You’re selling work.”AI has shifted Read more »
The post What made Intercom throw away its product playbook – Paul Adams (CPO, Intercom) appeared first on Mind the Product.
