Browsing Tag
customer retention
21 posts
How Jennifer Dewey, Senior Director of PMM at Thumbtack, built a system that drives retention and expansion
Templates and frameworks to pair with this playbook: Churn rate cheat sheet Customer retention metrics Time to value…
Customer retention metrics framework
Measuring customer retention is about more than just counting how many folks stick around – it’s about understanding…
Finding momentum when the roadmap is quiet
There’s a rhythm most product marketers know too well. One quarter, it’s go time with a high-stakes product…
Sunday Rewind: How to face the challenges of customer retention
This week’s Sunday Rewind is a 2022 article on strategies for customer retention. It starts with the fundamentals…
Retention is the new growth: Unlocking the power of the PMM–CS partnership
Customer acquisition costs are higher than ever, and still climbing. The era of chasing market share at any…
Price Increase Announcement: Announce Price Changes the Right Way
Let’s face it, nobody likes a rate increase. But sometimes, to continue providing value and growing, companies need…
Fat, juicy & free: The freemium growth formula
There’s nothing like starting your day with a fresh cup of coffee in one hand, mindlessly scrolling through…
Deep dive: Creating effective retention strategies
There’s a metric that often separates the good products from the great ones: retention. While acquiring new customers…
9 Customer Experience Software to Improve Customer Satisfaction
Customer experience (CX) is central to product management and the success of your SaaS platform. It can help…
8 Customer Lifecycle Management Best Practices
Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime…
