Browsing Tag
customer retention
14 posts
Deep dive: Creating effective retention strategies
There’s a metric that often separates the good products from the great ones: retention. While acquiring new customers…
9 Customer Experience Software to Improve Customer Satisfaction
Customer experience (CX) is central to product management and the success of your SaaS platform. It can help…
8 Customer Lifecycle Management Best Practices
Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime…
The 10 Dysfunctions of Product Management and How to Overcome Them
What are the 10 Dysfunctions of Product Management? In short, these are the 10 common problems that most…
Customer Experience Management vs Customer Relationship Management
Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are…
Is it really possible to measure customer loyalty?
Requests for feedback on everything we do online have become a dreary consequence of, well, doing everything online.…
Growing Your SaaS Through a Recession
GROWING YOUR SAAS THROUGH A RECESSION Introduction The effects of an economic downturn can be an unsettling and…
7 strategies for new customer acquisition in 2023
Before you develop your customer acquisition strategy, there are a couple of things you need to roll out…
A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory
It can be quite a challenge to find and address the points of friction that are chasing your…
The ultimate guide to consumer insights
This article derives from a Q+A at the Product Marketing Summit, Seattle in 2022. For more exclusive content,…
